We want you to love what you buy from RK Store. If something is not quite right, this policy explains how returns, exchanges and refunds work.
Return Window
You can request a return or exchange within 7 days of delivery.
Eligibility
- Items must be unused, unwashed and in their original condition.
- All original tags, labels and packaging must be intact.
- Proof of purchase (order number or invoice) is required.
Non-Returnable Items
- Innerwear, personal care and hygiene products
- Items marked as “Final Sale” or “Non-returnable”
- Gift cards and customised or personalised products
How to Request a Return
- Go to My Orders and select the order, or contact our support team.
- Share the item, the reason for return and photos if the product is damaged or defective.
- Once approved, we will arrange a pickup or share the return address.
Refunds
After we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery orders, refunds are made to your bank account or UPI ID.
Exchanges
Need a different size or colour? Exchanges are subject to stock availability. If the replacement is unavailable, we will issue a full refund.
Damaged or Wrong Items
If you received a damaged, defective or incorrect product, contact us within 48 hours of delivery and we will replace it or refund you at no extra cost.
Contact Us
For any return questions, email rkmws24@yopmail.com or call 9876543210.